Non-Supportive

So Favourite Man has a new toy - a Nokia device that needs a bit of help in setting up, as it doesn't seem to be doing what it's meant to be.

Step 1: Go to the Nokia website for support. Get this:


Step 2: Call the call centre. Sounds like the Australian trains, with some Indian lady's voice telling you what to do - but you can't make head or tail of anything except "press 2". Somehow realize you want support in Afrikaans, press appropriate button. Be redirected... to India. Eish.

Finally get info out of the clown on the other end to phone a local bloke in Somerset West.

Step 3: Phone local bloke (Autopage*), who then redirects you to phone another local in the Mall.

Step 4: Call the number given, get the remedial department of a primary school!

I guess it's true what they say - kids these days are techno-savvy and Nokia's outsourced their repairs and support to the only folk who know how to do so.


* Autopage went to the High Court and successfully sued the government for a licence to operate a nationwide communications network. If they can't do something as simple as fixing a cellphone, how on earth do they think they're going to operate a multi-billion Rand communications network...?