Customer Service

If you're still not reading Seth's blog, and you're involved in business of any kind (who isn't!), then bookmark it right now. He's one unending fountain of mind-blowing knowledge and profound perspectives.

Like his take on Customer Service - a must read! So simple, yet hardly anyone's on it. One has to wonder WHY...

(I once emailed him about something, and got a message right back saying he loved my email sig. That's the cyberspace equivalent of having a rock star throw their undies at you! :-) Way cool.)